APANA Sydney Member Support Page
Welcome to the APANA Sydney member support page.This page is here to provide support and region-specific information to anyone who needs to know something relating to generic network services offered by APANA Sydney to members, and other related issues like system configuration, etc.
Please use the fast-find index below to skip to the section you want:
- - Why haven't I received my membership renewal notice?
- - Who should I contact if something goes wrong with my connections?
- - What APANA newsgroups are available to me?
- - I'd like to see something here which isn't already covered. How can I request something new?
APANA Sydney web server
and ISDN traffic statistics are now available!
Technical notes for members with dedicated IP
connections are also available.
Why Haven't I Received my Membership Renewal Notice?Are your Contact Details in the Membership Database up to date? |
|---|
- - Is my membership actually due for renewal?
- - Is my email address in the membership database actually correct?
If the email address shown for your membership record is correct, you should contact the Information Officer so he can look up when your membership is actually due for renewal.
The database server automatically emails membership renewal notices a month before the due date, so if your email address in the database is correct, and it's a month, or less than a month, before your membership renewal is due, or it's overdue, we need to take quick action to ensure your membership renewal notice is sent to you ASAP so you can pay it!
Back to the fast-find index...
Who Should I Contact if Something Goes Wrong with my Connections?
If you are logged into a member access site, or using the network via a dedicated IP connection, and something goes wrong, you need to think rationally and try to figure out what the problem actually is, what you believe the cause to be, and where you believe the problem exists.Don't just automatically assume that the problem is with something that's outside your control and contact us demanding that we fix up whatever is not working. That's usually very counter-productive...
However, if you come to the conclusion that the problem is possibly something outside your control, you need to contact the right person or group of people:
- - If you are using access option 1
(part-time dial-up), you should first of all contact the member who
operates the MA site you are connecting through as they have direct
control over it's operation.
- - If you are using access option 2
(dedicated IP connection), you should contact the Sydney Region core network admin team as they
have access to the core network machines to track down problems.
Back to the fast-find index...
APANA Usenet-style NewsgroupsAvailable for use by all Members |
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- - apana.syd.general -
Sydney region general discussion forum,
- - apana.syd.netstat -
Sydney region network status and related postings,
- - apana.syd.trading_post - Sydney
region member buy, sell, swap newsgroup,
- - apana.general - APANA
national general discussion forum,
- - apana.netstat - APANA
national network status and related postings,
- - apana.policy - APANA
national policy discussion newsgroup,
- - apana.test - APANA national
newsgroup for test-postings, etc.
The main Sydney region news server is located on goliath, and the domain name alias to use in your application's setup is:
news.sydney.apana.org.au
Some of the dial-up member-access sites also run their own local news servers.
Back to the fast-find index...
How can I Request Something New Which isn't Already Covered Here?
If there is a support-related issue which isn't already covered here, but you'd like to see it covered, please send some email to the webmaster and your request will be passed onto the Regional Committee.
Back to the fast-find index...
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